Privacy policy

Last Updated: August 2026

At NuraCalm, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

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INFORMATION WE COLLECT

When you visit or use our website, we may collect the following types of information:

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (processed securely by our payment providers)
• Order history
• Customer support communications

Device Information

We may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Time zone
• Website activity
• Referring website
• Pages viewed
• Session duration

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HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill your orders
• Deliver products and services
• Provide customer support
• Respond to inquiries
• Improve our website and customer experience
• Detect and prevent fraud
• Process payments securely
• Send shipping confirmations and order updates
• Comply with legal obligations
• Improve our products and services

With your consent, we may also send promotional emails about new products, special offers, and company updates. You may unsubscribe at any time.

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PAYMENT SECURITY

All payment transactions are processed through secure third-party payment providers.

NuraCalm does not store your complete credit card or payment information on our servers.

Payment providers use industry-standard encryption and security measures to protect your information.

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Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Measure advertising performance
• Personalize content

You may disable cookies through your browser settings, although some website features may not function correctly.

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THIRD-PARTY SERVICES

To operate our business efficiently, we may share limited information with trusted service providers, including:

• Payment processors
• Shipping carriers
• Email service providers
• Marketing platforms
• Website analytics providers
• Customer support platforms

These providers only receive the information necessary to perform their services and are required to protect your information.

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ADVERTISING & ANALYTICS

We may use trusted advertising and analytics platforms to better understand how visitors interact with our website.

These services may use cookies and similar technologies to measure website performance and advertising effectiveness.

Examples may include:

• Google Analytics
• Meta (Facebook & Instagram)
• TikTok Ads
• Pinterest Ads

These platforms may collect certain non-sensitive browsing information according to their own privacy policies.

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DATA RETENTION

We retain personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Enforce our policies

When your information is no longer required, it is securely deleted or anonymized where appropriate.

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YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Request a copy of your personal data
• Withdraw marketing consent
• Object to certain processing activities

To exercise any of these rights, please contact our customer support team.

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DATA SECURITY

Protecting your information is extremely important to us.

We implement commercially reasonable technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, disclosure, misuse, or loss.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

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CHILDREN'S PRIVACY

Our website is not intended for children under the age required by applicable law to provide consent.

We do not knowingly collect personal information directly from children.

If you believe that a child has provided personal information through our website, please contact us so we can promptly remove the information.

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INTERNATIONAL USERS

If you access our website from outside the country in which our business operates, your information may be transferred to and processed in countries where data protection laws may differ from those in your jurisdiction.

By using our website, you consent to such transfers where permitted by applicable law.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

The latest version will always be published on this page with the updated revision date.

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If you have any questions regarding this Privacy Policy or how your personal information is handled, please visit our Contact Us page or contact our customer support team.

Thank you for trusting NuraCalm.
Protecting your privacy is an important part of our commitment to providing a safe and secure shopping experience.