Shipping policy

SHIPPING POLICY

Last Updated: August 2026

Thank you for choosing NuraCalm.

We understand that once you place an order, you're excited to receive it as quickly as possible. Our team works hard to ensure every order is processed efficiently, packaged securely, and delivered with care.

By placing an order through our website, you agree to the shipping terms outlined below.

────────────────────────

ORDER PROCESSING

Orders are typically processed within 1 business day.

Orders placed on Sundays or public holidays will be processed on the next business day.

Once your order has been prepared for shipment, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times are separate from shipping times.

────────────────────────

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

• United States: 4–7 Business Days

• Canada: 5–10 Business Days

• United Kingdom: 4–8 Business Days

• Australia & New Zealand: 5–10 Business Days

• Europe: 5–10 Business Days

• Rest of the World: 7–15 Business Days

Delivery times are estimates only and may vary depending on your location, carrier availability, customs procedures, weather conditions, and seasonal demand.

────────────────────────

TRACKING YOUR ORDER

As soon as your order ships, you'll receive an email with your tracking number.

Tracking information may take 24–48 hours to update after shipment.

If you have not received your tracking information within 3 business days, please contact our customer support team.

────────────────────────

SHIPPING INSURANCE

Every order placed through our official website is protected by complimentary shipping insurance.

In the unlikely event that your package is lost or damaged during transit, we will work directly with the shipping carrier to resolve the issue and provide an appropriate solution whenever applicable.

────────────────────────

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect or incomplete address is provided, shipping delays may occur.

If your order has not yet shipped, please contact us immediately so we can attempt to update your shipping details.

Once an order has been dispatched, we cannot guarantee that address changes will be possible.

────────────────────────

CUSTOMS, DUTIES & TAXES

Depending on your country, customs duties, import taxes, or local fees may apply.

These charges are determined by your local customs authority and are the responsibility of the customer.

NuraCalm has no control over customs processing times or additional import charges.

────────────────────────

DELIVERY DELAYS

While we always strive to meet our estimated delivery windows, delays may occasionally occur due to factors beyond our control, including:

• Severe weather
• Customs inspections
• Carrier delays
• National holidays
• High shipping volumes
• Unexpected transportation disruptions

We appreciate your patience should any of these circumstances arise.

────────────────────────

LOST OR STOLEN PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

• Checking around your property
• Asking household members or neighbors
• Contacting your local carrier

If you're still unable to locate your package, please contact our support team and we'll gladly assist you in investigating the shipment.

────────────────────────

MULTIPLE SHIPMENTS

In some cases, orders containing multiple items may be shipped separately depending on warehouse availability.

If this occurs, you will receive separate tracking information for each shipment.

────────────────────────

ORDER CANCELLATIONS

Orders are processed quickly to ensure fast delivery.

If you wish to cancel your order, please contact us as soon as possible.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

────────────────────────

If you have any questions regarding your shipment, delivery, or tracking information, our customer support team is always happy to help.

Please visit our Contact Us page or email our support team.

Thank you for choosing NuraCalm.

We truly appreciate your trust and look forward to helping you enjoy a smoother, more relaxing experience.