Refund policy

RETURN & REFUND POLICY

Last Updated: August 2026

At NuraCalm, your satisfaction is our highest priority.

We stand behind the quality of our products and want you to feel completely confident when placing your order. That's why every eligible purchase made through our official website is backed by our 100-Night Risk-Free Guarantee.

Please read the policy below for full details.

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100-NIGHT RISK-FREE GUARANTEE

We encourage every customer to give NuraCalm enough time to become part of their nightly routine.

If you are not completely satisfied with your purchase, you may request a return within 100 days of receiving your order.

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ELIGIBILITY FOR RETURNS

To qualify for a refund, the following conditions must be met:

• Your return request must be submitted within 100 days of the delivery date.

• The product must have been purchased directly from the official NuraCalm website.

• Proof of purchase or your order number may be required.

Returns requested after the 100-day guarantee period may not be eligible for a refund.

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HOW TO REQUEST A RETURN

To begin the return process, simply contact our customer support team with:

• Your full name

• Order number

• Email address used for your purchase

• A brief explanation of your request

Our support team will provide you with the next steps and return instructions.

Please do not send products back without contacting us first.

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REFUND PROCESS

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for your bank or payment provider to complete the refund.

Refund processing times may vary depending on your financial institution.

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DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Include photos of the item and packaging whenever possible.

Our team will review the issue promptly and provide an appropriate solution, which may include a replacement or refund.

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ORDER CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible.

Orders are processed quickly, and once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

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NON-RETURNABLE ITEMS

For hygiene and safety reasons, certain promotional items, complimentary gifts, or special limited-time offers may not be eligible for return unless required by applicable consumer protection laws.

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PURCHASES FROM THIRD-PARTY SELLERS

Our 100-Night Risk-Free Guarantee applies only to purchases made directly through the official NuraCalm website.

If you purchased your product through another retailer or marketplace, please contact that seller directly regarding their return policy.

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REFUSED OR UNCLAIMED SHIPMENTS

Orders refused by the recipient or returned due to an incorrect shipping address may be subject to return shipping fees or handling charges where permitted by law.

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OUR COMMITMENT

Our mission is to help people experience calmer days and more restful nights.

If you experience any issue with your order, our customer support team will always do their best to provide a fair and satisfactory solution.

Customer satisfaction remains our highest priority.

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If you have any questions regarding returns or refunds, please visit our Contact Us page or reach out to our customer support team.

We're always happy to help.

Thank you for choosing NuraCalm.